Secure & Simple

How To Send Us
Your Photos

Safe & Secure

Select a Delivery Method

To ensure the highest quality results, choose the method below that best suits your location and the current condition of your original photographs.

Preferred Method

Secure In-Person Drop Off

Customers can drop off their photos personally, ensuring secure and convenient delivery. Your memories are safe with us, every step of the way.

By Appointment Only

Unit 1
27B Eulinga Road
Clarinda, VIC 3169

Call Us

Australia-Wide

Mail Your Photos

You can securely mail in your photos, film slides, documents, and videos. Please ensure delicate photos are packed between rigid cardboard.

Important Requirement

Always send your items using Registered Post with tracking.

Delivery Address

Attention Theodore Koustas
Parcel Collect 10092 11692
Shop 35 39 Hanover Street
Oakleigh, VIC 3166

Digital & Fast

Online Scan & Upload

If you prefer, you can scan the photos yourself or get them scanned at a local print shop. Once scanned, upload the files directly to our contact page.

Required Scanning Quality

Format: TIFF or High-Quality JPEG
Resolution: Min. 600dpi (For standard 4x6 photo)
Settings: Ensure NO auto-adjustments are applied

Go to Upload Page

Last Resort Method

Mobile Phone Capture

We don't recommend this method as it yields the lowest quality. However, if you only have a photo of a photo, that's OK—we can still work miracles!

Capture Tips for Best Results

Avoid Reflections: Be mindful of window glare.
Prevent Distortion: Keep phone perfectly parallel.
Quality Check: Ensure it is in sharp focus.

Upload Mobile Photo

Delivery FAQ

Common Questions

Everything you need to know about safely scanning, packing, and sending your precious memories to our studio.

We highly recommend using Australia Post Registered Mail with tracking. To prevent bending or further damage during transit, place your physical photographs between two pieces of rigid, heavy cardboard and secure them in a tough mailer or padded envelope.

Yes! If you are located in or around Melbourne, you can drop off your photos securely at our Clarinda studio. Drop-offs are strictly by appointment only to ensure we are available to receive and safely store your delicate memories.

For the best possible digital restoration results, please scan your original photograph in full color at a minimum resolution of 600 DPI (Dots Per Inch) for a standard 4x6 photo. Save the final scan as a high-quality JPEG or uncompressed TIFF file. Important: Ensure all "auto-enhance" or "auto-correct" features on your scanner are turned completely off.

While proper flatbed scanning is highly preferred, a smartphone photo can be used as an absolute last resort (for example, if the photo is stuck to glass and cannot fit in a scanner). If you must use a phone, ensure you lay the photo perfectly flat in natural daylight, hold your phone exactly parallel to the image to prevent distortion, and ensure there is no window glare or shadows cast over the image.

Yes. If your photograph is stuck to the glass of a picture frame, do not attempt to peel it off yourself, as this will likely tear the fragile emulsion layer. Please bring the entire photo (glass included) directly to our Melbourne location, or contact us to discuss safe handling before attempting to mail it.

Absolutely. Our restoration process is 100% digital and non-destructive. Your original photos are kept highly secure in our studio while we work on the digitized file, and they will be safely returned to you in the exact same condition you provided them once the project is finished.

Still Have Questions?

If we haven't answered your specific question regarding sending or scanning your photos, our team is here to help.

Your History Awaits

Your Memories Are Priceless.
Our Quotes Are Free.

Get a free, no-obligation quote today. We only proceed when you are completely comfortable, and you only pay when you are absolutely thrilled with the result.

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